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 Travel FAQs/ Upon Arrival

Upon Arrival

What should I do if my luggage is lost or stolen?

  • File a claim at the airport before you leave the baggage claim area. It will be the airline's responsibility to get lost luggage to you or to compensate you for damaged luggage. We will do our best to followup with the airline but the responsibility ultimately rests with the airline. We strongly suggest that you pack at least one change of clothes in your carry-on bag.


What should I expect upon arrival at the airport?

  • After going through passport control, you will need to collect your luggage (luggage carts may be free or available for an extra charge) and go through customs. You will be met by an airport representative outside the baggage claim area. Please follow instructions from our representative.


What is the difference in our time zones?

  • The answer to this question depends on your destination.Click here to see the current local time in citieis and counties in all time zones: World Clock


How long will it take to travel from the airport to the hotel?

  • The transfer time can vary. Hotel rooms are usually available by late afternoon.




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